Product Terms and Conditions

Thank you for considering doing business with MEDICALIMAGINGSOURCE.COM. Before using our services, please read these terms and conditions carefully. By using our services, you agree to these terms and conditions detailed below.

Orders

Prices quoted by MEDICALIMAGINGSOURCE.COM are in US Dollars and are subject to change without notice.

Orders placed with MEDICALIMAGINGSOURCE.COM will be considered an offer to purchase products subject to these terms and conditions. We reserve the right to accept or reject any orders at our discretion.

MEDICALIMAGINGSOURCE.COM will send the Customer an order confirmation once order is processed.

MEDICALIMAGINGSOURCE.COM reserves the right to cancel any order, in whole or in part, at any time before delivery for any reason without liability.

Minimum Order Policy

At MEDICALIMAGINGSOURCE.COM, we have a minimum order policy of $25.00. Please note that any shipping and handling charges incurred will not be counted towards the minimum order requirement.

Order Cancellation Policy

Custom-made products or blanket orders are non-cancellable once they have been placed. However, for all other orders, cancellation is possible as long as the product has not been selected for shipment.

Core Exchange Policy

It is required that an identical exchange product be returned to us within 10 days of the ship date. Failure to do so will result in an invoice for the core charge, which can be as much as 100% of the product price. Core exchange requirements are identified at the time and noted on all invoices.

Restock Policy

At MEDICALIMAGINGSOURCE.COM, we offer the option to restock products within 3 days from the date of product delivery to the original address, unless otherwise specified at the time of sale. However, please note that restock credit will not be issued for the following:

Purchase Orders valued at less than $150 (USD), as shipping and handling charges do not apply in this case.
Special orders, blanket orders, or custom-made products.
OEM sealed products where the seal has been broken.

Please note that all restocks require the following:

Notification to MEDICALIMAGINGSOURCE.COM of the intent to restock the part within 3 days of the product delivery date.
A valid RMA number.

To notify MEDICALIMAGINGSOURCE.COM of your restock intent and obtain an RMA number, please contact our Customer Service staff at (877) 467-4738.

If the product is returned to MEDICALIMAGINGSOURCE.COM with a valid RMA number within 10 days of the notification of intent to restock the product and passes our Quality Assurance Inspection, the following restock credit will apply:

Unopened products will receive a restock credit of 75%.
Opened products that are unused and undamaged will receive a restock credit of 50%.

Please note that no credit will be issued for products returned to MEDICALIMAGINGSOURCE.COM after 15 days of the notification of intent to restock the product.

Warranty Policy

Please be advised that the MEDICALIMAGINGSOURCE.COM Warranty Policy applies to all New products and provides warranty against manufacturing defects for the manufacturer’s applicable term. As for Refurbished, Repaired, or Harvested products, the warranty period will be specified at the time of sale.

It is important to note that all Warranty Claims require the following:

Notification to MEDICALIMAGINGSOURCE.COM of the warranty claim within the applicable warranty period.
A valid RMA number requested within the applicable warranty period.
The return of the product to MEDICALIMAGINGSOURCE.COM within 10 days of the issuance of the RMA.
A technical validation performed by MEDICALIMAGINGSOURCE.COM once the product has been received.
The purchase of a warranty replacement product.

To notify us of your warranty claim and obtain an RMA number, please contact our Customer Service staff at (877) 467-4738.

Please be aware that no credit will be issued for products returned to MEDICALIMAGINGSOURCE.COM after 15 days of the warranty claim notification. We appreciate your understanding of our warranty policy.

Warranty Limitations

Please note that Warranty adjustments will only be considered if a product fails or becomes inoperative within the published technical performance and is used under “normal intended usage.” The use of the product under “other than normal intended usage” shall void the warranty.

It is important to understand that the warranty does not apply to any loss, damage, failure, and/or malfunction related in any way to shipping, storage, accident, abuse, misuse, alteration, equipment malfunction, or breaking of any seals on the product. The obligation of MEDICALIMAGINGSOURCE.COM under this warranty is to repair or replace the defective products, or at its option, to issue credit or refund.

Please be advised that in no event shall MEDICALIMAGINGSOURCE.COM be liable for consequential or special damages. We encourage you to contact our Customer Service staff at (877) 467-4738 to discuss any warranty concerns or questions you may have.

Shipping Policy

Delivery dates are estimates and are not guaranteed. MEDICALIMAGINGSOURCE.COM will make every reasonable effort to deliver the products on time but will not be liable for any delay or failure to deliver.

MEDICALIMAGINGSOURCE.COM reserves the right to make partial shipments, and each shipment will be invoiced separately.

Risk of loss or damage to the products will pass to customer upon delivery.

All products shall be shipped with prepaid freight at customer’s expense, unless otherwise stated. Title and risk of loss shall pass to customer once part is in possession of courier or shipping company.

Return Shipping Address

In order to ensure proper handling, all products must be returned freight prepaid to MEDICALIMAGINGSOURCE.COM with a valid Return Merchandise Authorization (RMA) number, formatted as specified below:

MRIPETCTSOURCE LLC

ATTN: RMA#______

340 E. 1st Street #1680

Tustin, CA 92871

Delivery and Acceptance

This agreement outlines the responsibilities of the Customer regarding any damage, deficiency, or defect arising from such delivery. If any product sold or delivered by MEDICALIMAGINGSOURCE.COM is damaged during shipment, the Customer shall give MEDICALIMAGINGSOURCE.COM written notice of such damage within three (3) days of delivery. Failure to provide such notice within the specified timeframe shall constitute a waiver by the Customer of any claim against MEDICALIMAGINGSOURCE.COM for any deficiency or defect in said delivery or product, unless otherwise agreed by MEDICALIMAGINGSOURCE.COM.

The Customer acknowledges and agrees to inspect all products immediately upon delivery to verify: (a) the quantities described in the accompanying delivery ticket are the quantities delivered, and (b) there are no visible defects. The Customer further agrees to examine all delivery tickets and invoices upon receipt. In case the Customer requests MEDICALIMAGINGSOURCE.COM to deliver any product, and the Customer does not have a representative present at the time of delivery, the Customer authorizes MEDICALIMAGINGSOURCE.COM, or its designated carrier, to leave the product at the designated place of delivery. Upon delivery to the designated address, the Customer shall be fully responsible for the product.

Part Warranty

The MEDICALIMAGINGSOURCE.COM standard parts warranty policy governs the terms and conditions of warranty coverage for its products. This policy provides that the standard parts warranty period shall be 180 days from the date of shipment, unless otherwise noted. The warranty period is divided into two phases, with the first ninety 90 days comprising a full replacement warranty and the remaining 90 days prorated from the date of shipment.

The warranty coverage shall exclude certain parts, which are referred to as “Excluded Items.” The Excluded Items include Image Generation Nodes, DARC Modules, Gradient Amplifiers, Gradient Power Supplies, Gradient Processor Modules, RF Amplifiers, RF Interface Modules, MRI Coils, and consumable/supply items, such as brushes, collimator filters, film cassettes, phantoms, magnetic tapes, optical disks, table cushions, patient restraints, and holders. These “Excluded Items” shall be covered by a ninety (90) day full replacement warranty.

In addition, X-Ray Tubes and X-Ray Detectors shall also be excluded from the standard warranty and shall be subject to warranty on a sale-by-sale basis, as further described in the sales quotation and agreed upon through purchase order. To obtain warranty credit, the customer must notify MEDICALIMAGINGSOURCE.COM of a warranty claim in writing within the set warranty period, and the warranty part must be returned within ten (10) days of this notification.

The Exchange/Returns Survey must be completed with details describing the failure of the part(s). If the sale was on an exchange basis, the original exchange part must be returned. Failure to return warranty parts may result in additional billing at the discretion of MEDICALIMAGINGSOURCE.COM.

The MEDICALIMAGINGSOURCE.COM standard warranty shall not cover damage caused by misuse or abuse, fire, water, building collapse, power failure or fluctuations, vandalism, riot, air conditioning failure, or “acts of god” (i.e., tornado, hurricane, earthquake, etc.). Furthermore, if a part or product is not installed by MEDICALIMAGINGSOURCE.COM or covered by an MEDICALIMAGINGSOURCE.COM service agreement, any damage resulting from faulty installation or service, as determined in the sole discretion of MEDICALIMAGINGSOURCE.COM, or any other damage caused by actions contrary to the advice of MEDICALIMAGINGSOURCE.COM, shall not be covered by warranty. Failure to remit payment in a timely manner to MEDICALIMAGINGSOURCE.COM may void all warranties, at the discretion of MEDICALIMAGINGSOURCE.COM.

Parts Return, Return Credits, and Restocking Fees

The rates for the return of parts shall be as follows, subject to the sole discretion of MEDICALIMAGINGSOURCE.COM as to whether the part has been returned in the same condition as it was sent. If the part is found to be defective or tampered with, no return credit will be applied. The restocking rates shall vary and be based on the following conditions:

For unopened parts, which means that the seal or the part(s) seal has not been broken:

Returned within 5 business days: 85% return credit (15% restocking fee);
Returned between 11 to 21 days: 80% return credit (20% restocking fee).

For opened parts, which means that the MEDICALIMAGINGSOURCE.COM seal or the part(s) seal has been broken:

Returned within 5 business days: 80% return credit (20% restocking fee);
Returned between 11 to 21 days: 75% return credit (25% restocking fee).

Any parts returned within 21-45 days shall qualify for a 50% return credit (50% restocking fee). Parts returned after 45 days shall not qualify for return credit.

DOA Parts

In accordance with MEDICALIMAGINGSOURCE.COM policies, any parts deemed Dead on Arrival (DOA) must be reported within three (3) days of the receipt of said part(s). If damage occurs during shipping, it is the responsibility of the recipient to note the damage on the delivery ticket. Furthermore, the aforementioned part must be received at MEDICALIMAGINGSOURCE.COM within 5 business days of the receipt date, or sooner if explicitly requested. The reference numbers, including the waybill and invoice/packing list, must be clearly labeled on the box or included within the shipment. Any tampering or alteration of the part(s) will render them ineligible for credit. To be eligible for full credit, the Exchange/Returns Survey must be completed and provide details regarding the failure of the part(s).

Exchange Parts

In the event the transaction with MEDICALIMAGINGSOURCE.COM was conducted on an exchange basis, a comparable exchange part is required. In order for the exchange part to be considered “comparable,” it must be complete and must match the same part number, unless a representative of MEDICALIMAGINGSOURCE.COM has provided approval for an alternative arrangement. All exchange parts are subject to review, and additional billing may be necessary for parts that do not meet the established criteria. The exchange part must be delivered to MEDICALIMAGINGSOURCE.COM within a period of 30 days, after which an outright price will be invoiced or charged. Unless specified otherwise, the outright price is calculated as the OEM outright list price plus 20%, and is charged in addition to the exchange price.

Returns Procedure

All exchanges and returns must be sent to the designated address listed above. Proper packaging and insurance are mandatory for all returns. The customer shall bear all the costs of shipping and insurance except for DOA parts. The customer shall be responsible for filing any insurance claims arising from damaged return or exchange parts during shipping. Failure to insure the parts during shipping may result in the forfeiture of warranty credit or replacements. Additional charges may apply for the return of special crates or packages to the designated address.

Credits

In accordance with our policies, it is hereby stated that all credits received will be applied to the customer’s account, unless otherwise specified by the customer. In the event that an unpaid balance exists on the customer’s account, any credits received will be applied as payment towards the outstanding balance. Failure to comply with the aforementioned conditions may result in the non-issuance or delay of credit.

Billing

The Customer shall provide a Purchase Order (PO), and pay the full amount of each invoice in advance of sale, unless otherwise notified in writing of payment terms by MEDICALIMAGINGSOURCE.COM. Customer agrees to pay a service charge on the outstanding balance for which payment has not been received according to terms stated. The service charge shall be one and one-half percent (1.5%) per month of the Customer’s outstanding past due balance after deducting current payments and credits. Such service charges shall become part of the Customer’s outstanding balance.

The Customer warrants that it will use all goods purchased and rented under this account for business purposes and that the Customer is not a consumer as defined by all applicable federal or state usury law. However, if the Customer is a consumer, the interest rate is automatically reduced to the highest rate allowed by applicable law. Additional billing invoices will be issued if an exchange, DOA, or otherwise returnable part is not received per agreed upon terms and at the discretion of MEDICALIMAGINGSOURCE.COM. MEDICALIMAGINGSOURCE.COM reserves the right to charge any credit card on file to fulfill payment of any past due billing invoices. At least one notification will be sent before any credit card is charged.

Ownership of Part

The title of any part sold hereunder shall remain with MEDICALIMAGINGSOURCE.COM until full payment has been received.

Warranty Disclaimer

MEDICALIMAGINGSOURCE.COM does not provide any warranties unless they are explicitly mentioned in this document. MEDICALIMAGINGSOURCE.COM denies all warranties, both express and implied, such as warranties of merchantability and fitness for a specific purpose.

Limitation of Liability

MEDICALIMAGINGSOURCE.COM will not be held responsible for any special, incidental, consequential, punitive, or exemplary damages, even if MEDICALIMAGINGSOURCE.COM was made aware of the possibility of such damages.

Indemnification:

You, the Customer, agrees to indemnify and hold MEDICALIMAGINGSOURCE.COM harmless from any claims, damages, expenses, or liabilities arising out of your use of our products or services.

Governing Law and Jurisdiction:

These terms and conditions will be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. Any dispute arising out of or related to these terms and conditions will be resolved exclusively in the state or federal courts located in Orange County, CA and you consent to the personal jurisdiction of such courts.

Site Content:

The information provided by MRIPETCTSOURCE (“we,” “us,” or “our”) on https://www.medicalimagingsource.com (the “Site”) is for general informational purposes only. All information on the site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, fitness or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

Troubleshooting Guides

Please read the following terms and conditions carefully before using the troubleshooting guides provided by MEDICALIMAGINGSOURCE.COM (“the Company”). By accessing or utilizing these guides, you acknowledge that you have read, understood, and agreed to be bound by the terms and conditions stated herein.

Trade Secrets and Confidential Information

The troubleshooting guide contains trade secrets and confidential information that are the proprietary assets of MEDICALIMAGINGSOURCE.COM. These trade secrets may include but are not limited to technical procedures, proprietary methodologies, and confidential data. You agree not to disclose, reproduce, distribute, or otherwise publish any part of the troubleshooting guide that could reveal these trade secrets without prior written consent from MEDICALIMAGINGSOURCE.COM.

Use of Troubleshooting Guides

The troubleshooting guides provided by MEDICALIMAGINGSOURCE.COM are intended for informational purposes only and are not a substitute for professional advice. These guides may include general instructions and recommendations to assist users in resolving issues with their products. However, it is important to note that performing any procedures mentioned in these guides should only be undertaken by trained field service engineers. The Company strongly advises against any unauthorized attempts to repair or modify the products.

Limitation of Liability

By purchasing our product, you agree to release MEDICALIMAGINGSOURCE.COM from all liability, whether direct or indirect, arising from the use or misuse of the troubleshooting guides. MEDICALIMAGINGSOURCE.COM shall not be held responsible for any damages, losses, or injuries incurred as a result of following the instructions provided in the guides, including but not limited to:

Any damage caused to the product or its components during the troubleshooting process.
Any personal injury or harm caused to the user or any third party during the troubleshooting process.
Any loss of data, loss of revenue, or any other consequential or incidental damages arising from the use of the troubleshooting guides.

Professional Advice

The troubleshooting guides provided by MEDICALIMAGINGSOURCE.COM are not intended to replace professional advice. If you have any doubts or concerns regarding the repair or maintenance of your product, it is strongly recommended that you seek assistance from a qualified and trained field service engineer or contact technical support channels.

Copyright Ownership

The troubleshooting guide, including all its contents, diagrams, illustrations, and accompanying materials, is protected by copyright laws and international treaties. MEDICALIMAGINGSOURCE.COM retains all copyrights and intellectual property rights associated with the troubleshooting guide.

Copyright Infringement

Any unauthorized use, reproduction, distribution, or publication of the troubleshooting guide, in whole or in part, that violates MEDICALIMAGINGSOURCE.COM’s copyright and trade secret rights constitutes copyright infringement. If copyright infringement occurs, you agree to pay MEDICALIMAGINGSOURCE.COM a sum of $25,000 for each incident of infringement, as well as any additional costs incurred by the Company, including legal fees.

Indemnification

By using the troubleshooting guides and purchasing our product, you agree to indemnify and hold MEDICALIMAGINGSOURCE.COM, its employees, agents, and affiliates harmless from any claims, demands, losses, liabilities, and expenses, including legal fees, that may arise from your use or misuse of the guides or any violation of these terms and conditions.

By using the troubleshooting guides provided by MEDICALIMAGINGSOURCE.COM and purchasing our product, you acknowledge that you have read, understood, and agreed to all the terms and conditions stated above. If you do not agree with these terms, please refrain from using the guides or purchasing the product.

Modification of Terms

MEDICALIMAGINGSOURCE.COM reserves the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review the terms periodically to ensure compliance with the most recent version.

Party Agreement:

These terms and conditions, together with any other documents expressly incorporated by reference, constitute the entire agreement between you and MEDICALIMAGINGSOURCE.COM with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties.

Terms and Conditions Agreement

If the Customer does not pay as agreed in this agreement and MEDICALIMAGINGSOURCE.COM takes legal action to collect the account, the Customer will be responsible for all costs incurred by MEDICALIMAGINGSOURCE.COM, including attorney’s fees, court costs, expert witness fees, sheriff’s fees, special process server fees, and bond costs. The Customer gives MEDICALIMAGINGSOURCE.COM a security interest in all existing or future accounts receivable, equipment, and inventory to secure any debt owed to MEDICALIMAGINGSOURCE.COM. This is the complete agreement between the parties and no oral representation or agreement can modify this Agreement. These terms are effective as of the revision date and may be changed without prior notice.

If you have any questions about these terms and conditions, please contact us.